As an employee-owned company, our customer support is personal. Norton provides each instructor a dedicated Customer Success Manager for customized LMS integration, tips on best practices using Norton products, and on-demand support whenever you need it.
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Norton Testmaker brings Cognition’s assessment materials online and makes it easy to build customized, data-driven assessments. Search, filter, and customize test bank questions by chapter, question type, difficulty level, learning objective, and more, then export to Microsoft Word or a common cartridge file for your LMS.
The Norton Teaching Tools site is your first stop when looking for creative resources to design or refresh your course. The Norton Teaching Tools site is a searchable, sortable database of author-created resources for engaging students in active and applied learning, in the classroom or online.
Developed by author Sarah Grison to address a broad range of teaching goals and challenges, the Norton Teaching Tools site for Psychology in Your Life is the most robust and thoughtful repository of teaching resources available for Introduction to Psychology courses and includes the following resources:
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On-demand support from a dedicated customer success manager who will consult on course design integrate our tools into your LMS, and provide ongoing support.
In a recent survey, 91% of instructors felt supported or very supported using Norton learning tools.
“I initially assigned Norton material because of its quality, and because I trusted the authors and contributors who published with Norton. I have continued to use those materials because of Norton's commitment to its employee-owned business model and because of the excellent customer service I receive every. single. semester.”
—Matthew D. Mingus, University of New Mexico-Gallup
“One of my favorite things about InQuizitive is also one of my favorite things about Norton in general, which is the extraordinary customer service. I was always a little bit tech-phobic—I still am a little bit tech-phobic. . . .When I finally took the plunge and adopted InQuizitive, I got an immediate phone call from a Norton rep. . . .I did not have to go through what I assumed would be a frustrating set-up on my own. I felt so taken care of.”
—Megan McNamara, University of California Santa Cruz, Foothill College, and West Valley College
“I don’t often take the time to contact companies I work with, but the consistently excellent support I’ve received from those at W. W. Norton compelled me to do so. . . . [Norton rep] has been incredibly responsive, usually able to jump on a videoconference with me within minutes of my request and walk through troubleshooting technical issues with Norton digital content. Additionally, he’s also very generous with his time and will explain the technical details and solutions so that I’m able to help faculty more directly the next time the issues comes up. . . .This kind of support and assistance from a publisher is NOT the norm.”
—Brett Pfingston, Ivy Tech Community College
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